Privacy Policy — ek7777 Casino

2.1 Registration Data

When you create an ek7777 account, we collect the information you submit in the registration form. This includes:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Mobile phone number
• Email address
• Preferred username and password (stored as a hashed value — never in plain text)
• Residential district (e.g., Dhaka, Chittagong, Sylhet)

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect the integrity of the platform, ek7777 may request the following documents when you apply for a withdrawal or when your account is flagged for review:

• National Identity Card (NID) number and scanned copy
• Passport or driver's licence (front and back)
• Proof of payment method ownership (e.g., screenshot of bKash, Nagad, or Rocket account)
• Selfie or live photo for facial verification

KYC documents are stored in an encrypted vault and accessed only by authorised ek7777 compliance personnel.

2.3 Transaction Data

Every financial transaction on ek7777 generates a record that we store for audit, fraud prevention, and regulatory purposes. Transaction records include deposit amounts, withdrawal amounts, payment method references (e.g., masked bKash wallet number), transaction timestamps (Bangladesh Standard Time, UTC+6), and transaction status history.

2.4 Gameplay and Betting Data

We record details of your gaming and betting activity, including game sessions, bet amounts and outcomes, bonus usage, VIP tier progression, and time spent per session. This data is used to personalise your experience, detect problem gambling patterns, and investigate any disputes arising from a game or bet outcome.

2.5 Technical and Device Data

When you access ek7777, our servers automatically log certain technical information. This includes your IP address, device type and operating system, mobile browser type and version, pages visited and time spent on each, referring URL, and session identifiers. This data helps us diagnose technical issues, prevent fraud, and improve the platform's performance for players across Bangladesh.

2.6 Communications Data

If you contact ek7777 support via live chat, email, or any other channel, we retain records of those communications. This includes the content of messages, timestamps, and the resolution outcome. We keep support records for up to 3 years to allow follow-up, dispute resolution, and quality assurance reviews.

3.1 Legal Basis for Processing

ek7777 processes your personal data on one or more of the following legal bases: (a) performance of a contract — processing is necessary to provide the Service you requested when registering; (b) legitimate interests — processing is necessary for fraud prevention, platform security, and improving the Service; (c) legal obligation — processing is required to comply with applicable anti-money-laundering, KYC, and data retention laws; (d) consent — where you have explicitly opted in to marketing communications or optional data collection.

3.2 Automated Decision-Making

ek7777 uses automated systems to assess fraud risk, verify identity documents, and flag unusual betting patterns. Where an automated decision has a significant impact on your account (for example, triggering an account suspension), you have the right to request human review of that decision by contacting our support team at [email protected].

4.1 Payment Processors

To process your deposits and withdrawals, ek7777 shares transaction-relevant data with your chosen payment provider — bKash, Nagad, Rocket, Upay, or Dutch-Bangla Bank. The data shared is limited to what is required to execute the transaction: your registered mobile number or bank account reference, transaction amount, and a unique transaction identifier. Each payment partner operates under its own privacy policy and data protection commitments.

4.2 Game Providers

Third-party game studios (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) receive a pseudonymous player identifier and session token to deliver games within the ek7777 platform. These providers do not receive your full name, national ID, or payment details. All data shared with game providers is governed by data processing agreements that restrict secondary use.

4.3 Identity Verification Partners

Where ek7777 uses a third-party KYC verification service, that partner will process your identity documents and return a verification result. The partner does not retain your documents beyond the period necessary to complete the check. ek7777 selects KYC partners that meet rigorous data security standards, including encrypted document handling and restricted staff access.

4.4 Legal and Regulatory Disclosures

ek7777 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required by law, court order, or to protect the rights and safety of ek7777, its players, or the public. In such cases, we will disclose only the minimum information required to satisfy the legal obligation.

4.5 Business Transfers

In the event that ek7777 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email or a prominent notice on the platform before your data is transferred and becomes subject to a different privacy policy.

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. ek7777 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, analyse platform usage, and deliver relevant promotions.

5.2 Types of Cookies We Use

• Essential cookies — required for the platform to function. These handle session authentication, security tokens, and load balancing. They cannot be disabled without breaking the Service.
• Functional cookies — store your preferences such as language and display settings to improve your experience on return visits.
• Analytical cookies — collect anonymised usage statistics (pages visited, session duration, navigation paths) to help us improve the platform. No personally identifiable information is included in these reports.
• Marketing cookies — used to show you relevant promotions based on your past activity on ek7777. These are only set where you have given your consent.

5.3 Managing Cookies

You can control non-essential cookies through your account privacy settings or through your mobile browser's cookie management tools. Disabling essential cookies will prevent you from logging in and using the Service. Disabling marketing cookies will not affect your ability to play — it simply means promotions shown to you will be less tailored to your activity.

6.1 Retention Periods

ek7777 retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legal and regulatory obligations. The following standard retention periods apply:

• Account and registration data: retained for the life of the account plus 5 years after closure
• Transaction records: retained for 7 years from the date of the transaction
• KYC documents: retained for 5 years from the date of verification
• Customer support communications: retained for 3 years from the date of the last interaction
• Gameplay and betting logs: retained for 3 years from the date of the session
• Technical/device logs: retained for 12 months on a rolling basis

6.2 Data Deletion Requests

You may request erasure of your personal data by contacting [email protected]. ek7777 will action erasure requests within 30 calendar days, subject to the following limitations: data that must be retained by law (such as transaction records) cannot be erased until the applicable retention period expires; data necessary to resolve an open dispute will be retained until the dispute is closed; and data required for ongoing fraud investigations may be held until the investigation concludes.

7.1 How to Exercise Your Rights

To exercise any of the rights listed above, contact the ek7777 privacy team by sending a clear written request to [email protected] (plain text — not a clickable link). Please include your registered username and a description of the right you wish to exercise. We may ask you to verify your identity before processing the request to prevent unauthorised access to your data.

8.1 Technical Safeguards

ek7777 employs industry-standard technical safeguards to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Stored data — including passwords, KYC documents, and payment references — is encrypted at rest using AES-256 encryption. Access to personal data within ek7777's systems is restricted to authorised personnel on a strict need-to-know basis.

8.2 Account Security Measures

To protect your account, ek7777 stores passwords exclusively as salted cryptographic hashes. We also offer two-factor authentication (2FA) via SMS to your registered mobile number. We strongly recommend enabling 2FA and choosing a unique, strong password for your ek7777 account. ek7777 will never ask you to reveal your password via email, live chat, or telephone.

8.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to your personal data, ek7777 will notify affected players without undue delay and, where required by law, within 72 hours of becoming aware of the breach. Notification will be sent to the email address or mobile number registered to your account and will include details of the nature of the breach, the data affected, and the steps ek7777 is taking in response.

10.1 Privacy Enquiries

For all privacy-related questions, data access requests, or complaints regarding how ek7777 handles your personal data, please contact our dedicated privacy team. We aim to acknowledge all privacy enquiries within 48 hours and resolve them fully within 30 calendar days. Contact email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your message and provide your registered username so we can locate your account record efficiently.

10.2 Related Policies

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and ek7777 and contain additional information relevant to how we manage your account and data.